• Faq
  • Q1: How to order?

    A: First, please send your inquiry and requirements to our company email address at: skylineinstruments@hotmail.com. Our salesman will contact you within 12 hours. Once we reach an agreement on price, package, leadtime, etc, our salesman will make you a Proforma Invoice for your confirmation and payment. We will arrange shipment upon receiving full payment.

     

    Q2: How to pay?
    A: 1. T/T (Telegraphic Transfer): cheapest bank fee

        2.West Union: fastest, convenient

        3.Paypal:easy, fastest,cheapest transfer fee

     

    Q3: How to ship?
    A: After received full payment, we will send out the goods within the deadline which both parties agreed (usually with 7-15 days).
    Good cooperated with express, such as: DHL, UPS, FEDEX, TNT and EMS, and can get good discount from them. Also if buyers provide us effective account, buyers could pay transportation fee by theirselves.

    Q4 How can you guarantee my goods?
    A:We do our best to serve our each customer the best that we can. We provide 12 months maintenance warranties, item can be maintained for the first year.
    a For domestic purchase, we can provide door to door service.
    b With regards the foreign purchase, we can provide tenichical support and you can return the item back to china for repair. Buyers are only responsible for the return shipping fees for warranty item.

     

    Q5 what kind of Supports can you provide

    A: We can provide the following supports

    a.      Installation

    b.     Training

    c.      Trouble Shooting

    d.     Maintenance